Booking policy

Cancelling or moving an appointment

We have a 48-hour cancellation policy. Please give us at least 48 hours' notice if you need to cancel or rearrange your appointment.

Deposit

A £50 deposit is required for any treatment costing more than £200 and is taken off your treatment total.

With at least 48 hours' notice, your deposit can be refunded or moved to a new appointment. With less than 48 hours' notice, or if you miss your appointment, the deposit is non-refundable.

Missed appointments

If you do not attend your appointment, the full price of the treatment is charged.

Arriving late

Please arrive on time and contact us as soon as possible if you are running late. We may need to shorten your appointment, where appropriate, to avoid delaying other clients, and the original treatment price will still apply.

If there is not enough time to carry out your treatment safely, we may need to rearrange your appointment. If lateness prevents the appointment from going ahead, the deposit will be kept and a new deposit is needed to rebook.

Gift vouchers

Gift vouchers are valid for six months and can be used on all of our treatments. A voucher can be used across more than one visit, with the remaining balance available until it expires. Each voucher shows its expiry date.

Questions about a booking? Call us on 07486 606712 or message us on WhatsApp. You can also read our privacy policy.